FAQ's
Customer Support & FAQ
We’re here to help! Below are answers to some common questions. If you still need assistance, feel free to contact us at help@devdecor.co.in — we’ll be happy to assist you.
Faulty Item Received
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If you receive a faulty item, simply send a photo of the item along with your order number to help@devdecor.co.in.
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If the item arrives damaged or wears off in the first wash, we’ll send you a free replacement.
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You do not need to return the faulty item — just a clear photo is enough.
Order Not Delivered on Time
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We understand delays can be frustrating, especially if the item was meant for a special occasion.
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We usually ship within 2–3 days of receiving your order.
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Delivery typically takes 10–12 days, but delays can occur due to local postal service issues.
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We kindly ask for your patience if your package is slightly delayed. Tracking information will be provided, and we’re always here to update you on the status.
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Once your order has left the factory, it cannot be canceled.
Wrong Size Received
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Please double-check your order confirmation to ensure the correct size was selected.
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If you ordered the wrong size by mistake, contact us for exchange options.
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If we sent the wrong size, we'll gladly send a free replacement. Just send us a photo of the item along with your order number to help@devdecor.co.in.
Order Cancellation / Change of Mind
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Orders can be canceled within 24 hours of being placed.
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After 24 hours, most orders are already in processing or shipped and cannot be canceled.
Shipping & Delivery
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Orders have a 1–4 day processing period, followed by 7–18 days for delivery.
Tracking My Order
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All orders include tracking once processed.
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Didn’t receive your tracking number? Email us at help@stylentdecor.com with your order number and we’ll provide it.
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You can track your order on our website using your order details and email address.
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Note: Your order number is not your tracking number.
Shipping Confirmation
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You will receive:
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An order confirmation email when your purchase is completed.
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A shipping confirmation email once your order is dispatched.
Payment Methods
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All prices are listed in [Insert Currency] and are inclusive/exclusive of applicable taxes (as specified on the website).
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Payment must be made in full before shipment.
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We accept [list accepted payment methods: credit/debit cards, UPI, net banking, etc.].
Wrong Shipping Address
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Entered the wrong address?
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If your order hasn’t been shipped, email us immediately at help@stylentdecor.com.
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If the order has already shipped, we cannot resend to a new address. Please ensure your address is accurate before placing the order.
Taxes & Duties
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For international orders, customs duties and taxes are the responsibility of the customer.
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In the event of a return or exchange, duties and shipping fees are non-refundable.
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